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Employee Service Center (ESC)
OutsourceOne Employee Service Center integrates with
all of our available outsourcing services, The ESC provides helpful information,
answers, and direction for your employees. It can also act as a liaison to your
carriers and vendors, and to the COBRA, FSA, and Enrollment Hot Lines at OutsourceOne. In addition to employee inquiry response via phone, email. and fax, the ESC also
manages crucial company communication programs and fulfillment needs. Our ESC representatives
are trained professionals that have access to detailed benefits information about
your employees and their beneift programs
Features
At A Glance
- Centralized
Access Point - Employees now have one central point of contact where they are assured a timely, helpful response. No longer will the get different answers
from different people and have to waste valuable company and personal time chasing
down those answers.
- Inquiry Tracking
and Reporting - Because we log every call with comments, call topic indicators,
and a variety of phone system data, OutsourceOne is able to provide valuable feedback
to our clients regarding employee inquiries.
- Communication
& Fulfillment- The ESC is more than a call center. It also services
fulfillment needs, open enrollment processing, and general trouble-shooting. One
of the most helpful services it provides it targeted communication programs designed
specifically for your employee population. Based on the inquiry tracking and reporting
information, these programs can be tailored to address the most common questions
and education needs that your employees have.
- Improved Employee
Satisfaction - When employees receive a high level of service surrounding
their benefit plans, they often understand them better which leads to a greater
appreciation for company programs. Employees can now focus on their job at hand
and stop worrying about benefits issues. Ultimately, your company will reap greater
productivity and employee loyalty.
- Liberated HR/Benefits
Staff - Perhaps the most compelling reason to utilize the OutsourceOne
Employee Service Center is to give HR/Benefits staff the opportunity to refocus
on true company strategy.
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